Troubleshooting common issues

These issues represent the ones that make people the most upset and rightly so. As of this writing, these issues will be  solved  with the upcoming v0.6 release of Ashford and later.

Drop down menus are transparent

This is a defect in Ashford that occurs in some cases for release v0.5 and earlier. It is caused by the inclusion of the WordPress jQuery script. This will be refactors as to not happen in v0.6 releases and later. In the mean time, you can add this fix to your functions.php file.

function ashford_deregister_javascript() {
if (!is_admin()) {
wp_deregister_script( 'jquery' );
}
}

add_action( 'wp_print_scripts', 'ashford_deregister_javascript', 100 );

Ashford Pro hero image on home page

In v0.5 of Ashford Pro, the hero_front_page.jpg was  included in the images folder causing a big unwanted hero image to appear on the home page.

To remove it, please delete the hero_front_page.jpg found in the Ashford Pro images folder.

Pages are broken or hero images do not work

  • Pages are broken ~ This is a problem with the Hero images feature which stops the page from displaying right after the navigation is rendered. The issue occurs in release v0.5 and earlier.
  • Pages are not broken, but the hero image does not work ~ Your server does not have cURL installed or it prevents its use for security reasons.

There are 2 steps to fix.

  1. Upgrade to v0.6+ and your pages will no longer brake. Hero images still make not work, however your pages will otherwise display correctly.
  2. To make Hero images feature work, contact your web host and have them install cURL. If this is not possible, then this feature will be automatically disabled.

Posts are broken

This is a problem with share feature that creates a TinyUrl for Twitter.  Starting in v0.6, this has been fixed using cURL instead. If your server does not have cURL installed, then it will use the full URL rather than generating a Tinyurl.